Our policies

Jelly is by appointment only. Choose a time on the booking page and hold it with a deposit, which goes toward your service. Add-ons and removal booked with a service don't need their own.

Please tell Massiel at least 24 hours ahead if you need to cancel or move your time, so it can go to someone else. You have a 10-minute grace period if you are running late. After that your service may be shortened, or moved to another day.

If you miss your time without telling Massiel, the deposit stays with the studio. To rebook, text and she will find the next opening.

One guest may sit with you. The suite is small and the tools are close, so a child can come along only with another adult who stays with them. Manicures and pedicures are for teens and adults.

Tell Massiel if you have reacted to a nail product, or if you have a cut or an infection on your hands or feet. She may ask you to see your doctor first and will gladly rebook you. A reaction can happen with any gel, so say so right away if you feel burning or itching.

If a nail lifts or chips, tell Massiel within a week and she will look at it with you. Please don't pull off gel yourself; book removal and she will take it off gently.

Tips are welcome and never expected. You can leave one by card or in cash when your service is done.